thanks, Indy for your patience.
The problem was I didn't go far enough north on the 2nd passageway to get to the prismold room. That's why things stalled. After I discovered the error of my ways (and only after a couple of xanax) I got through the rest of the puzzle just fine. Whipped that genie's butt too! (well at level 40's it took a bit of trying, only lost Karine once and used a mandrake (full restore) on her). Unfortunately I lost Jeanne rather early in the game and she never came back.
Now to finish off the rest of the quests! Promoted Hirado to Holy Vicar. Saved before I followed him to a special place which was good, cause that's where the game ended. Went to a previous save and continued onward.